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It appears that Cox is still doing nothing to address this, as we just had our phone system upgraded by Cox and our alarm system lost connectivity with the alarm company. This is completely unacceptable. To perform a mandatory migration that requires customers to incur additional alarm service costs, not only a one time equipment charge but an additional recurring service charge, because their upgrade orphans the standard POTS connectivity used by all alarm companies (see related 2017 forum post on "Cox Phone Upgrade Incompatible with Home Security System").
To not give a choice - poor customer service issue #1.
To not give notice of the impact - poor customer service issue #2.
To not help provide a resolution that doesn't cost the customer initially as well as continually-forever - poor customer service issue #3.
Time after time Cox continues to lower the bar on customer service and expectations.
Why should the customer pay to get their security system to work due to Cox's decision to change stuff? Why does it have to be a "security person" to fix it? I was never a security person. It was always a telephone person who fed dial tone to the RJ-31.
POTS or packet switch doesn't make a bit of difference, the line is analog and has the same characteristics.
dhw1949 said:Why should the customer pay to get their security system to work due to Cox's decision to change stuff?
Who paid when phone companies switched to touch tone? It wasn't just Cox choice. Copper is being cut everywhere and POTS is dead. You want Sim. ring? Well then things need to be updated and changed. Considering I think you were one of the ones cheering for NoMoRobo, you would be the first one for this. Pretty sure the change happened with Cox Business years ago, and that's why their virtual PBX software includes such thing as sim. ring.
dhw1949 said:POTS or packet switch doesn't make a bit of difference, the line is analog and has the same characteristics.
Ahh, no. Error correction? However you are reinforcing my main point. In function, PS is very similar to CS. It should be a simple fix by a GOOD security company. If you don't want to upgrade, find a provider that still offers POTS. Good luck.
It would appear that you and "unhappy" are the same person, and it would also seem that you work for a security company. It also appears that you have little comprehension of the connectivity that I have addressed. You know what you know, apparently little else. By the way, how many years do either of 'you' have in the industry?
Done dealing with you.
By the way, I am dhw1949, since Cox "upgraded" this forum I had to use this ID, from decades ago.
Tried replying, but moderator removed it so I will try again and make it short; you stay on your side of the forum, and I will stay on mine.
BTW. The "40 years" comment started as a compliment to you, not a insult. Main point is you want the right tool(technician) for the job or it's just going to cause more problems. If you were saying Cox should pay for it, that would be one thing, but wanting Cox to actually go out there and fix it, I just don't see how you suggest getting that done.