Caller ID banner on TV not showing

We recently had some phone work done as our Cox digital phones stopped working several days ago (a short in some wires from pole and at the box outside the house was the culprit). Now the phones are working but the tech was not able to get the caller ID banner to return on my TV. We unplugged/plugged phone modem, refresh signal sent, turned service off/on, but no luck. I saw someone on this forum post something about Cox having to "recycle our occurrence" to get this feature working again. Does anyone know what this means/does it work? I plan to call when I get home about this but is this a telephone or cable issue? Any advice would be greatly appreciated.