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Phone Tools down

For several hours the following message is displayed when I attempt to access Phone Tools

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /.

Reason: Error reading from remote server


Please note it references a "remote server" 

Kindly don't ask me to clear my cache, it is a server issue

Also- don't suggest I delete cookies, it is a server issue.

I imagine the same goes for most of the rest of your stock nuggets of focus group approved wisdom that sidesteps the true issue involving the chain of processes that under normal circumstances deliver to my computer the miracle of CID information for purposes of information, entertainment, and amusement.

This is merely information freely offered so that you may begin aggressively working to resolve the issue as quickly as possible.

  • @stinkfoot63,

    Are you currently using a proxy server or vpn? Also, are you using the cox dns or some other dns? 

    Thanks,

    Allan - Cox Support Forums Moderator.

  • No proxy server or Virtual Private Network... I do not mess with my router or network settings so it's taking some unfamiliar antics to get your answer.  I'm set currently to obtain a DNS address automatically.

    I have not reconfigured anything.  This problem began Saturday and persists.  Every time I attempt to access Phone Tools I get that error- with one exception where I got the "aggressively working to resolve the issue" insult.  How would my settings, which currently enable me to surf the web and do things like initiate and respond to this discussion, solely affect that feature?

    It may or may not be related but web mail has been excruciatingly slow during this time as whatever is happening is affecting the recent downgrade you imposed on your customers.

  • Still getting the error.  I no longer have access to this feature.  It only happens with Phone Tools where the log in hangs on "waiting for phonetools.cox.com" then the proxy error after an enormous wait.

  • It's now been a solid day and a half that I haven't had any access to this feature and the only feedback has been based on the premise that somehow my computer settings, which up to Saturday morning, had worked, were at fault.  Any theories that do not involve my machine?

  • @stinkfoot63

    Please send us an email with your full name, address, and the login that you are using to cox.help@cox.com so we can further research this issue on your behalf.

    Thanks,

    Allan - Cox Support Forums Moderator