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My complete disgust with Cox voicemail was only compounded by Cox's failure to notify customers about the voicemail outage and keep us abreast of the progress (or lack thereof) in fixing it. But what annoys me on a day to day basis is having to hear then length (or "lenth" as the recorded voice seems to say) of every message. Honestly, does anyone care how long their messages are? Can't you get rid of that feature? Trying to navigate the system to figure out how to get rid of it is utterly confusing and frustrating. The system assumes a home customer is familiar with all kinds of technical voice mail terms, and frankly I can't seem to figure out which menu or which menu item I need.
I am terribly sorry for your frustration with our voice mail service.
Let me see if i can help you resolve this issue. Below I have listed the information on how to turn off the duration message. However, when you turn this feature off you will no longer hear who the message is coming from - it will no longer give you the number the call was from. .
Here is the information for turning off the duration
To turn off the duration message, follow these steps:
Choose Main Menu
Then Option 4 - Mailbox settings
Then option 5 - Message Play settings
Then option 3 - Voice Message Play
Then Option 2 - Select Header Component
Then Option 3 - Duration Into Off
Thank you. Please let us know if you need any further assistance