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My complete disgust with Cox voicemail was only compounded by Cox's failure to notify customers about the voicemail outage and keep us abreast of the progress (or lack thereof) in fixing it. But what annoys me on a day to day basis is having to hear then length (or "lenth" as the recorded voice seems to say) of every message. Honestly, does anyone care how long their messages are? Can't you get rid of that feature? Trying to navigate the system to figure out how to get rid of it is utterly confusing and frustrating. The system assumes a home customer is familiar with all kinds of technical voice mail terms, and frankly I can't seem to figure out which menu or which menu item I need.
I understand your frustration about this in general, but here is a solution that may assist you with the other issue of hearing the length of the message. You can disable that feature by following this answer from Voice Mail FAQs:
Can I turn off the automated message telling me the length of the voice mail? I don't want to hear that before playing the voice mail.
Yes. To turn off the duration message, follow these steps:
Let us know if this solved the problem.