This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Eliminate Length of the Message?

My complete disgust with Cox voicemail was only compounded by Cox's failure to notify customers about the voicemail outage and keep us abreast of the progress (or lack thereof) in fixing it.  But what annoys me on a day to day basis is having to hear then length (or "lenth" as the recorded voice seems to say) of every message.  Honestly, does anyone care how long their messages are?  Can't you get rid of that feature?  Trying to navigate the system to figure out how to get rid of it is utterly confusing and frustrating.  The system assumes a home customer is familiar with all kinds of technical voice mail terms, and frankly I can't seem to figure out which menu or which menu item I need.  

  • Slurpee,

    I understand your frustration about this in general, but here is a solution that may assist you with the other issue of hearing the length of the message. You can disable that feature by following this answer from Voice Mail FAQs:

    Can I turn off the automated message telling me the length of the voice mail? I don't want to hear that before playing the voice mail.

    Yes. To turn off the duration message, follow these steps: 

    • Choose Main Menu
    • Under Option 4 -Mailbox Settings, choose 0 for  Additional Options
    • then Option 5 - to work with how messages are played
    • then Option 3 - to work with message header
    • then Option 2 - to select which component of the message header
    • then Option 3 - to select duration information
    • then the option to turn duration information OFF

    Let us know if this solved the problem.

  • Hello,

    I am terribly sorry for your frustration with our voice mail service. 

    Let me see if i can help you resolve this issue.  Below I have listed the information on how to turn off the duration message.  However, when you turn this feature off you will no longer hear who the message is coming from - it will no longer give you the number the call was from.  .

    Here is the information for turning off the duration

    To turn off the duration message, follow these steps:

    Choose Main Menu

    Then Option 4 - Mailbox settings

    Then option 5 - Message Play settings

    Then option 3 - Voice Message Play

    Then Option 2 - Select Header Component

    Then Option 3 - Duration Into Off

    Thank you.  Please let us know if you need any further assistance