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I received this answer from a cox tier 2 tech. Cox is working on a solution to fix tv caller id on contour 2. The timetable for this solution is not known at this time. Looks like me and other people will have to wait untill this problem is finally resolved!
It's broken with Rovi as well.
Caller id popping up on tv not on fax what happened
I'd be glad to help. Is the caller ID not working solely on the fax machine? Are there any other phones at your location to confirm if the caller ID is displaying?
Caller Id is working for now
What a surprise, tv caller id is no longer working