Current customer and denied options
I have been with Cox for about 3 years now and have never made a long distance phone call on my phone and when I switched from the other company, I remember specifically requesting that no long distance phone calls be allowed to be made from my phone because of children playing or mistakenly usage.
Unfortunately I was out of town for two weeks and my mother and mother-in-law made various phone calls to Brazil without my authorization.
I contacted Cox to see about a possibility of adding a retroactive long distance service in order to lower this bill and I was denied.
I, in fact, do NOT feel responsible for this bill since it was understood between COX and I that the phone was NOT to complete long distance calls to anywhere. They were to impose a BLOCK on my home line.
Can someone let me know what are my options, if any?
