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Phone_Modem's avatar
Phone_Modem
New Contributor
7 years ago

Trouble with Phone Modem

The subcontractor spent 90 minutes in our home this morning connecting the phone modem that is required by Cox Communications.  Since that time, the phone no longer has a dial tone. Phone calls cannot be made out or calls received.

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    7 years ago
    @Phone Modem

    Please email your full address and name on the account to cox.help@cox.com.

  • dward5665's avatar
    dward5665
    Contributor
    7 years ago

    Since your internet seems to be working, try plugging your phone into the other jack on the back of the modem.