Recent Discussions
Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be removed again would have required someone at Cox to have done something to cause it. Has anyone who experienced the Call History outage on 12/13/2024 had the issue fixed?Questions
Good morning. I am currently exploring options here in regards to both my parents Cox Account and my account. What we are trying to do right is we are trying to figure out if theirs is a way to have so when we Add on my landline to my parents account, we have been running into issues where Cox would not update the number so it shows up my name as the caller id whenever I call someone, instead what they would do is they would put the caller id as the primary holder on the account. And we are wanting to also disable the TV caller id on their phone line so I’m the only one that can use tv caller id on line. If anyone can help me out here and guide me in the right direction. It would be greatly appreciated. thank you Zach Findley
Spam? Block Works!
I set Spam? blocker to block all (high, medium, & low) which is working. Thank-you. My call history shows that of the 32 robocalls received in the last 30 days, 21 were blocked. And for some reason, the total calls have dropped 62%, from 85 a month last year. Has someone in the world-wide telephone system found a way to block a lot of them at their source or am I just in a lucky streak?
COX cancelled my phone plan. No warning.
I have internet and phone with COX. I have a business with many, many worldwide customers that need to contact me. My bill went up and they recommended I change to higher tier internet, 1Gig instead of 500Mbps. On my account page they had a 'suggested for you' option for the internet which suggested would save me money. Although I should have filed under 'too good to be true' I went ahead and chose the 1Gig option. thinking that even if it cost me a few dollars more on my total bill, then no big deal. The switch over to the new internet tier happened at 3.00 pm today, at exactly which time my phone was deactivated. Yes DEACTIVATED! I thought, with a sinking feeling. Surely not? But yes, simply changing to the other Internet tier had served to drop my phone plan. Without any warning whatsoever. I get on the CHAT support service, and yes. They said I had deactivated my phone service when I chose a new internet tier. I said I did not deactivate my phone. They said choosing the new tier caused it to drop??? Blood pressure and stress increasing I told them to reinstate it. Not that simple. I was advised to go to phone sales dept. and add it as a new service, activate it, call in three days, no earlier, and request my phone number gets reinstated. REQUEST??? So, that's where I've been left with COX. 3 days without sufficient contact from customers. When I pointed this out she said they can use the temporary 3 day number they provided? HOW exactly??? and then she told me to have a wonderful day and hung up. I guess I need to suck it up....
