Activity: 17 Replies | 3 Subscribers
I am not getting a dial tone at my home. I have checked and re-checked my phones and they are all connected and on the receiver. When I call my house phone, I get a message that says the problem is a "telephone company facility problem". My cell phone number shows up on our TV but the phones don't ring.
Is there a problem at Cox or is there something I need to check here in my home.
ColleenD Cox Support Forums Moderator
Do you have a Fax machine by any chance? If so, try unplugging the phone wire for a second.
I'm having the same problem. I have no phone service or internet. I called Cox and did the trouble shooting with them and still nothing. I even went to Cox and picked up a new modem to try to fix the problem. But it didn't. I did ask if there was a outage in the area and I was told no. Oh I do have tv service.
I am having the same problem! The last phone call I got was on the 31st. I tried unplugging the modem several times and nothing. None of the phones have a tone and I don't have a fax.
Cox Support Forums Moderator
Becky K.Cox Support Forums Moderator
I get an automated message that there is a telephone facility issue and the call cannot be competed. I only have one phone that is connected to the wall; the others are wireless handsets. I unplugged the cord from the wall for 30 minutes and then plugged back in. Still no dial tone. I have rebooted the modem three times; two one day and one on the next day. Still nothing. For me to plug the phone directly into the modem will be a pain as they are not located in the same room and the phone cord is routed behind big pieces of furniture. Hate to have to do it to find out there is still no dial tone! I have had Cox for many, many years and digital phone in this house for almost 12 years and have never had this problem before.
acweissa telephone facility issue
That usually means the phone modem is offline or is some how in a problem state. If you can't get a phone into the room, what I would suggest is just unplug the phone cord from the back of the modem (but keep it someplace handy) and then reset the modem again. Make sure your using the reset button on the back. Unplugging the power does nothing, since it has a battery inside. Then do a test call. If you still get the telephone facility message, you probably need a technician. If you don't, continue.
Then try calling yourself(from a cell phone), and as it rings, plug the phone cord back into the phone modem. If the you hear the line "answered" on the cell phone, that means somewhere in your house, either a phone/device is off the hook, or you have a phone wiring problem. Only way to further isolate is to connect a phone direct into the phone modem. Some common things to hold a line open (also called PLO) are faxes, alarms, medical equipment, answering machines, etc.
I am not a moderator or employee of Cox in any way. Anything I say should be treated as such.
I put my account on a seasonal hold and tried to reactivate it today; my phone, tv and internet are bundled. Tv and internet service has been reactivated but the phone has been a total nightmare! The seasonal hold wasn't done properly so the phone number we had was reassigned. We have been issued a new number but we have no dial tone and have been working on this for the last 2 hours. Do we need a new modem?
Called another support number and it's been fixed!!! Finally!!!
I am very glad to hear that it is fixed now. Let us know if you need anything.
Tiffany R. Cox Support Forums Moderator
Having same issue for past two weeks. Cox sent technician out yesterday; he fixed but today same issue again. No dial tone which means no way to call 911 in emergency! We DO NOT have a phone modem. This thread sounds like an issue with Cox, not with our phones themselves.
We only have a phone jack so nothing else connected. No luck.
Please send the team an email to firstname.lastname@example.org with your full service address so that we can further investigate this issue for you.
Renee G.Cox Support Forum Moderator