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According to your letter I need to update my telephone service. . I guess I need to schedule a teck to come to my hose add to my telephone line< My internet is fine to this free add on.
I have call 4 times , went to your service center 2x, bout a router a Target that you service rep told me I need. Went to target purchased recommended router, got home same router that I already called said my internet was ok as I had 4gig service. . Back to target returned router. Now back to where I started a week ago. but have 2nd letter to today. said to visit on Internet, , did so but no instruction, all they want is to sell me more services. All I want is the free upgrade as outline in the letter.
Not sure how to to this, not instruction on your site and to schedule a teck??? Maybe wait until I get 3rd letter . Not usre where PIN is is that I get billed and pay auto from bank account, no paper files and not on my account number page???? My account # 01-850101448870 last # ssn 4264. My address is 10621 N 39th Street, Phoenix, My telephone is 602-996-675. Secret word is -cookie. Not sure if left anything out . Call or e-mail when a teck can show up.
I may retire so home almost always
Raymond L. Kohls