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Can Cox query if I received the upgrade to my digital telephone service?
A few months ago, I called the number on the Action Required letter and the rep said a tech can "switch (or upgrade…I forgot the verb) my phone service from the NIU outside my home." My NIU is in another building and a tech would need to get the key from our Property Manager. I wouldn't need to be around for the "upgrading" because there would be nothing for me to do; however, I never got a confirmation of the upgrade. I did stop receiving the Action Required letters, so maybe that confirmed it.
My DOCSIS 3.0 is the ARRIS/Motorola SB6182. I have another box…I think it's a voice port. When I initially bundled my services in 2005; the tech connected a heavy, rectangular, white box to my primary cable connection, telephone outlet and my new Scientific Atlanta DSAC210 Internet modem. Is that a voice port? If so, do I still need it after my digital phone upgrade?
Jonathan JCox Support Forums Moderator
The Scientific Atlanta DSAC210 was my original modem in 2005. Since then, I've replaced it with the ARRIS SB6182 (DOCSIS 3.0).
The ARRIS probably also doesn't have a voice port. However, I still have the heavy, rectangular, white box connected...which I'm assuming is a voice port. Is that still good?
Did you query if my NIU was upgraded for the new network?
Stephanie ACox Support Forum Moderator
Couple of clarifications:1. The NIU outside my home will no longer be my Telephony Modem?2. Will the Telephony Modem from the Solution Store be my new voice port?3. Would I return my older voice port (heavy, rectangular, white box) to the Solution Store?4. What did the Tech previously upgrade at my NIU?5. If you didn't upgrade my equipment, didn't I pass the date to "avoid losing your telephone service?"
The heavy box is not my wireless router. It's the size of a lunch box from the 70's. The Cox tech installed it in 2005 for my digital telephone service. I had always assumed it was my telephone modem.
The main coaxial feed enters my house and connects to a splitter. One side of the splitter goes to my STB and the other to this lunch box. The lunch box also connects via RJ11 to a telephone jack and a power outlet.
I'll figure it out.