Cox to eliminate traditional copper phone and replace with VOIP.. BAD NEWS

Cox to eliminate traditional copper phone and replace with VOIP.. BAD NEWS

Phone Forum

Activity: 21 Replies | 7 Subscribers

This question is still unresolved
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As a longstanding COX customer, I don't want VOIP phone service as it has limitations when real emergencies happen (e.g., power outage, earthquake, etc.) Traditional copper phone lines work without electricity, with VOIP no power, no phone. This is really disappointing to me. I have copper for a reason and I don't need special modems to use the telephone, which has been around for over 100 years.

Hope COX doesn't force this on me. My phone isn't broke, so there is no need to change it.

All Replies
  • Posted by DannyS
    30 Nov 2017 6:10 PM

    Hello,

    We understand your concerns and rest assured this platform has been tested and will function properly.  These modem are provided with an internal battery that will hold power for dial tone up to 8 hours in the event of a commercial power outage.  Meaning if you have an old POTS phone it will be available for use during that time.  If you have concerns with the E911 system a simple test call once installed can verify for your peace of mind that it functions properly and has your correct address.  We are proactively moving customers to this new platform as the equipment made for your current platform are no longer are being produced. 

    Danny S.

    Cox Support Forums Moderator

  • Posted by DJV
    30 Nov 2017 9:26 PM

    Danny, I appreciate your reply, however, my current phone doesn't need a backup battery, it's running on copper. The electricity runs through the copper provided by the phone company. So when the power goes out, the phone still works. The current technology works and doesn't require a modem, so why change it? All this added equipment to operate a phone that is over 100 years old is beyond me. It's not broke! If COX really wanted to add features, stop all the ROBO calls, this I would pay for... not VOIP. 

  • Posted by DannyS
    30 Nov 2017 11:07 PM

    Hello, we understand your concerns with the installation of this modem.  The modem once installed will be connected in a manner that all the current jacks in the home will remain unchanged.  You will connect to them as you do today and it will provide line power with the installed battery backup in the event of a commercial power loss.  The modem will provide the same current as the POTS line does today and you should not detect any thing different with the service.   This is being done as a necessity as technology changes making the current equipment obsolete.

    Danny S.

    Cox Support Forums Moderator

  • Posted by keddy
    1 Dec 2017 1:13 AM

    DannyS:

    You mention in your posts that the modem comes with an installed battery. It was my understanding that you had to pay extra if you wanted a battery. Is Cox now providing an installed battery for these forced installs in their process of getting rid of the old phone systems? Is it possible to continue to use the old system until something goes wrong with it and needs repair, and then switch to the modem system?

  • Posted by DannyS
    1 Dec 2017 2:10 AM

    Hello,

    We apologize as you are correct.  That is the case now for customers that still have POTS telephones that desire to have a battery would need to purchase the battery now.  The purpose for proactively trying to upgrade these is as if the current device fails there could be a delay in restoring service which could severely impact your service, so we really want to upgrade them all soon as possible if available.

    Danny S.

    Cox Support Forums Moderator

  • Posted by Andrew Wees
    3 Dec 2017 7:02 PM

    Since cox not the customer chose to use the old niu when digital phone was installed cox should provide the battery for free to cox phone users being switched from NIU (outside) to Emta(inside).

  • Posted by dhw1949
    3 Dec 2017 10:51 PM

    Imagine the legal issues Cox is leaving themselves open to by not providing the battery.  People with alarm systems would be unprotected, elderly people with medical issues could be out of luck in an emergency...yep, looks like Cox needs to step up to the plate on this one!

    40+ years of phone system experience
  • Posted by Andrew Wees
    4 Dec 2017 12:16 PM

    my issue is when they started switching or in the areas of the cox footprint were they launched digital phone the used the emta's and gave free batteries, but where they are switching niu to emta they are charging for the batteries.  I know when I brought it up before  cox said it's handled on a case by case basis.

  • Posted by LynnL999
    11 Dec 2017 5:13 PM

    I really hate this too.  Adding this modem to my already crowded setup is going to be a pain.  And apparently unless I put the modem within reasonable distance of both a phone jack and a coax jack, any other phone in my house has to be wireless because the other jacks won't work.  There is literally nowhere in my house that fits that description except the one bedroom where the phone jack has never worked :(

    I don't want my current Motorola modem, that I bought and paid for, replaced, and adding a second modem is just an additional point of potential failure.

  • Posted by Andrew Wees
    11 Dec 2017 9:34 PM

    don't hold me to this info, but when cox switches you they disconnect the outside line and it's supposed to allow phone dial tone on all jacks

  • Posted by ColleenD
    11 Dec 2017 10:09 PM
    Hello everyone,

    If you have questions regarding the battery please refer to https://www.cox.com/battery


    Andrew,

    Installers will ensure the lines are connected in such a way that dial tone will be available at all functioning phone jacks within the home, but the telephony modem still needs to connect to both the house wiring for the phone jacks as well as a cable outlet.

    ColleenD 
    Cox Support Forums Moderator

  • Posted by LynnL999
    12 Dec 2017 3:06 PM

    So, basically, your phone modem has to be in a location with access to both 1)  coax cable from the wall and 2) a phone jack.

    Not everyone has such a location in their house without running a lot of unsightly wires.

  • Posted by DJV
    12 Dec 2017 3:37 PM

    Found this document on COX.com under phone service, I have highlighted a few interesting items.

    Additional jacks, inside wiring, reconnection, activation, taxes, franchise fees, and surcharges are additional. Regular rates apply after promotional period, if any. Cox phone service provides high quality voice connection to residential customers in Cox's service area (1). Telephone modem required and will be provided for the duration of phone service subscription. Upon disconnection of phone service, modem must be returned within 30 days or a monthly rental fee or lost equipment charge will apply. Modem uses household electrical power to operate. Telephone service, including access to e911 service, will not be available during a power outage without a battery or if the modem is moved or inoperable (2). New modem installs do not come with a battery. You may purchase a battery from Cox or, if you are a Lifeline customer, obtain a battery from Cox without charge. You must monitor and replace the battery as needed (see cox.com/battery ). Other restrictions may apply. Telephone service provided by an affiliated Cox entity (3). Service may require credit approval. Deposit may be required.

    (1)    Is the call quality reduced if you call outside a COX area?

    (2)    Traditional POTS lines (e.g., copper) operate when the power goes out.

    (3)    What does this mean, it’s no longer COX? A credit check might be required? What?



  • Posted by rxlawdude
    12 Dec 2017 5:46 PM

    I totally agree.  I am flabbergasted that the California Public Utilities Commission has permitted a wireline carrier to pull this garbage.  This is totally unacceptable.  (I'm still on the NIU.)

  • Posted by CarolLM
    12 Dec 2017 8:08 PM

    Hi Lynn, we can discuss the specifics of your home.  Please reach out to us via Facebook private message, Twitter direct message or email at cox.help@cox.com.  Thanks, 

    Carol - Cox Support Forums Moderator