Latest tv caller id info

Latest tv caller id info

Phone Forum

Activity: 14 Replies | 3 Subscribers

This question is still unresolved
Posted by

I received this answer from a cox tier 2 tech.  Cox is working on a solution to fix tv caller id on contour 2.  The timetable for this solution is not known at this time.  Looks like  me and other people will have to wait untill this problem is finally resolved! 

All Replies
  • Posted by Bruce
    25 Oct 2017 8:21 AM

    It's broken with Rovi as well.

  • Posted by glgallup
    27 Oct 2017 7:10 PM

    Caller id popping up on tv not on fax what happened

  • Posted by LatitiaS
    28 Oct 2017 9:53 AM

    Hi glgallup,

    I'd be glad to help.  Is the caller ID not working solely on the fax machine?  Are there any other phones at your location to confirm if the caller ID is displaying? 

    Latitia S.
    Cox Support Forums Moderator

  • Posted by connflash
    2 Nov 2017 5:57 AM

    Caller Id is working for now

  • Posted by connflash
    2 Nov 2017 10:36 AM

    What a surprise,  tv caller id  is no longer working

  • Posted by XavierB
    2 Nov 2017 7:17 PM
    Hi connflash,

    Could you provide some of the answers to the questions Latitia asked above. We want to be able to resolve this for you.

    Xavier - Cox Support Forums Moderator

  • Posted by PhxBob
    2 Nov 2017 7:54 PM
    I just got contour 2 this week and the TV caller ID does not work, also has not been working over the last several month on contour 1. I did go into the settings, notifications and TV caller ID is turned on, but only caller id does not appear on the TV, no privacy controls are activated for our TV. Caller ID does appear on our phones, just not on the TV.
  • Posted by Allan
    3 Nov 2017 2:56 AM

    @PHxBob

    We can look into this issue for you. Please send us an email with your full address to cox.help@cox.com so we can help.

    Thanks,

    Allan - Cox Support Forums Moderator.

  • Posted by connflash
    4 Nov 2017 7:58 PM

    caller id has been working for 3 days now.  Maybe it is finally fixed for me.

  • Posted by XavierB
    4 Nov 2017 11:50 PM
    Okay great, Keep us updated if you continue to experience issues.

    Xavier - Cox Support Forums Moderator

  • Posted by PuzzledtobeSure
    5 Nov 2017 10:57 AM

    Had a tech here (Arizona) this a.m. for a couple of issues one being tv caller id ... after being here a while he told me that I didn't have tv caller id because if one wants it you have to pay for it and you must call the Cox office to have it activated.

  • Posted by Allan
    6 Nov 2017 3:02 AM

    @PuzzledtobeSure,

    We can look into this issue for you. Please send us an email with your full address so we can research and discuss the account. 

    Thanks,

    Allan - Cox Support Forums Moderator. 

  • Posted by connflash
    6 Nov 2017 2:49 PM

    caller Id is working great.  Looks like it is finally fixed.

  • Posted by BrendaH
    6 Nov 2017 3:05 PM
    Hi Connflash,

    Great!! Thank you for the update.

    Brenda
    Cox Support Forums Moderator