incoming calls

incoming calls

Phone Forum

Activity: 3 Replies | 1 Subscribers

This question is still unresolved
Posted by

The number for incoming calls used to show up on my TV screen but they no longer appear. What can I do to get that feature to return?

All Replies
  • Posted by Becky
    9 Oct 2017 12:36 PM
    Hi Hogbacker,

    Are you referring to the TV Caller ID banner that pops up on the screen with each incoming call, or are you referring to the log of all calls received?

    If the TV Caller ID banner no longer pops up on screen when you receive an incoming call, please email our team at cox.help@cox.com for further assistance.

    TV Caller ID is still available for Contour 2 receivers, however; the historical log of calls received is no longer available. Instead, use Phone Tools to view your call history. Go to http://phonetools.cox.com and sign in with your User ID and Password.

    Becky K.
    Cox Support Forums Moderator

  • Posted by Studley J Fieldmouse
    23 Oct 2017 5:05 PM

    phone numbers for incoming calls no longer display on the tv. thank you , don barajasSad

  • Posted by JonathanJ
    23 Oct 2017 5:41 PM
    @Studley J Fieldmouse

    Please email full address and primary name on the account to cox.help@cox.com so we can take a look.

    Jonathan J
    Cox Support Forums Moderator