No dial tone - no phone service

No dial tone - no phone service

Phone Forum

Activity: 8 Replies | 1 Subscribers

This question is still unresolved
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The phone line in my house is completely dead. I get no dial tone. On my wireless phones it says "Line in use" even though it isn't and all the phones are firmly hung up. I've un plugged the wireless phone and plugged in an old fashioned landline. It is completely dead, too. Nothing works.

The new VoIP modem appears to be working, according to the lights on it, but nothing I do to it makes any difference.

It's dangerous to be completely without a phone. I can't call for service. What can I do?

All Replies
  • Posted by JonathanJ
    5 Oct 2017 8:51 PM
    @LongtimeCox

    If you don't have the phone plugged directly into the modem (tele port 1) try plugging the phone directly into that port on the modem and ss if you get a dail tone.

    Jonathan J
    Cox Support Forums Moderator

  • Posted by LongtimeCox
    5 Oct 2017 9:45 PM

    I plugged a landline directly into modem port 1 and DID get a dial tone.

    I guess that means the wiring in my house is faulty. I still need a technician to find and fix the problem.

    What else can I do?

  • Posted by JonathanJ
    5 Oct 2017 10:09 PM
    @LongtimeCox

    Please email full address and primary name on the account to cox.help@cox.com.

    Jonathan J
    Cox Support Forums Moderator

  • Posted by LongtimeCox
    6 Oct 2017 1:07 AM

    Already done, Jonathan. Thank you for your help.

    One other thing: I realized that the only thing that changed in our telephone wiring is the installation of the VoIP telephone modem. If the modem isn't at fault, it must be the wire that connects it to the rest of the house's phone wiring. I looked at that connection and it looks pretty jury-rigged to me. There could be a bad connection there.

    So, I plugged our wireless phone's base station directly in to the VoIP modem so that the slave wireless units could work - and they do. At least we have  phone service until this is corrected.

    So, again, thanks for your help.

  • Posted by JonathanJ
    6 Oct 2017 1:29 AM
    @LongtimeCox

    Most welcome, glad you were able to get it work. Did you still want to schedule a technician out?

    Jonathan J
    Cox Support Forums Moderator

  • Posted by LongtimeCox
    6 Oct 2017 7:56 AM

    Yes. Plugging directly into the VoIP modem is temporary.; not permanent. I need someone to fix what's wrong with the house's phone wiring so the phone jacks around the house work. Right now, none of them do.

  • Posted by NicholeC
    6 Oct 2017 10:09 AM
    We can set something up for you. I apologize, I haven't located an email from you. Did you already send to cox.help@cox.com?

    Nichole C.

    Cox Forums Moderator

  • Posted by dhw1949
    6 Oct 2017 11:22 AM

    I have seen something as simple as a spider's cobweb inside the phone jack touching the red and green pair (center 2 'prongs' in the phone jack kill a line.  Opened the jack, brushed the jack with a toothbrush, cleared the problem.  Worse in humid climates.

    40+ years of phone system experience