Activity: 4 Replies | 1 Subscribers
tv caller id worked for just a while. Called support and have a tech coming on Wednesday to fix the problem.
tech was here and the problem is solved. when service was installed a week ago the installer used a refurbished cable box. The tech today changed the cable box to a new one. Lo and beholed the tv caller id is now working. I don't understand why a new installation would use a refurbished cable box. That's it for now..
Jonathan JCox Support Forums Moderator
I surely will do that
Yes, please keep us updated on your fix.
The problem isn't Caller ID on TV can't be fixed. The problem is it's only been a temporary fix.
Cox sends refresh signals...re-provisions services...and now, swaps boxes, to "fix" the problem, but the problem always returns.
Check out this thread: http://forums.cox.com/forum_home/tv_forum/f/4/t/18950.aspx