Fax will not work

Fax will not work

Phone Forum

Activity: 3 Replies | 1 Subscribers

This question is still unresolved
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Hi

Recently signed up for Cox internet service bundled with phone VOIP. I am trying to send fax from a printer HP officejet Pro with fax capabilities  but have been unable to get dial tone. My panoramic wifi modem and printer are in the same room with one phone jack. The router phone output is connected to phone jack. Tried to connect printer into extra phone jack (empty) on wifi router did not work. Tried splitter at phone jack, wifi router and fax machine sharing same jack. did not work. How can one send a fax over the Wifi router?

All Replies
  • Posted by DannyS
    12 Sep 2017 5:23 PM

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.

    Danny S.

    Cox Support Forums Moderator

  • Posted by johnmay
    13 Sep 2017 12:22 PM

    have the same problem, after switching to digital telephone.  the splitter does not work for some reason, had to connect the fax machine directly to the jack at the modem.  

  • Posted by softparade
    13 Sep 2017 1:19 PM

    Thx johnmay

    that does work I was thinking about trying a different splitter they may be wired differently but fax so seldom this works fine