Activity: 4 Replies | 2 Subscribers
Just discontinued my phone service. Continue my internet service with Cox. When I discontinued at the Cox store it was a simple transaction. Then I got a fee of 122$ - was told it was for unreturned equipment. I have a router, a modem, ( both are mine)and a Direct TV box....no phone box. What would that look like? The only thing I can think of is when I bought my router and modem and had them hooked up.....that replaced my phone box???? My phone worked fine with the above set-up. I'm confused. What phone box??
Cox Support Forums Moderator
SO I am thinking when I bought a new modem and replaced the cox modem.....i disposed of the box. I remember that a technician was at the house for something else and he said the modem was not working properly and needed to be replaced. I replaced - but had no idea that it also controlled the telephone. Ugh. I guess I am out of luck :(
Hopefully you just tossed the box and not the modem. We know a lot of people that will hold on to old equipment in case the current one stops all together. They may have to look hard to find the back up but sometimes can use it for testing. We hope you can locate the old modem. If so please let us know as it can be returned and the charge can be credited back to your account in the future.
If it's also a phone modem, why are you charging Barbs to get it back? It's out-of-date and incompatible on the Cox network. What will Cox do with it...dispose of it? You're charging $122 to just throw it out?
It's not that Cox loaned it for free. They have to loan it for free. If a subscriber needs equipment for phone service, all providers have to loan the required equipment for free, The FCC eliminated that racket (renting telephones) back in the 80's.