Phone tools not logging calls

Phone tools not logging calls

Phone Forum

Activity: 25 Replies | 3 Subscribers

This question is still unresolved
Posted by

The title says it all.  I've noticed some glitches recently in how it was logging... including listing calls that I'd receive=d as though they were calls I'd made... those disappeared completely and calls received and made over the weekend failed to log as well as a scam call from "Microsoft" criminals who called today because my computer was sending messages supposedly from a Washington, D.C. number.

I'm getting the sense that for this feature to continue working, I'm going to need to periodically alert you when it stops working- which it has a long history of doing repeatedly.  Perhaps my observations were of the results from work technicians are doing to attempt .fixing a problem but without so much as a word of notification (heck, I'm only a paying customer, why would Cox deign to tell me anything relating to the services I'm paying for????), I'm left to play guessing games and bring my aggravation to these discussions for everyone to enjoy.

All Replies
  • Posted by stinkfoot63
    29 Aug 2017 1:08 PM

    Got a second call from the Washington, D.C. spoof that tried to convince me my computer was sending out messages and that call failed to log as well.

  • Posted by stinkfoot63
    30 Aug 2017 1:36 AM

    Call from "Bridgeport Ct"... likely 3rd party elecct5ric supplier telemarketer... call not logged.

  • Posted by stinkfoot63
    30 Aug 2017 11:41 PM

    Hey, chopped liver here.... more calls not being logged.  I think the phone tools are down- at least for me- if that even matters.

  • Posted by stinkfoot63
    31 Aug 2017 11:34 PM

    I'm guessing that Cox's feature not working is my problem.

  • Posted by StephanieA
    1 Sep 2017 6:49 AM
    I apologize for the delay. I will need to review your Phone Tools and submit a ticket. Please email us at with the account details and a link to this post.

    Stephanie A
    Cox Support Forum Moderator

  • Posted by stinkfoot63
    1 Sep 2017 1:07 PM

    Email sent.

  • Posted by Davidoo
    4 Sep 2017 5:45 PM

    My phone tools also completely quit working on the Cox mobile app (just a spinning circle and never loads the call history) and also the caller ID no longer shows up on my TV.  I've gone into the settings on the remote and turned it off and back on, and unplugged the box and restarted it and still no calls show up.

  • Posted by socal transplant
    6 Sep 2017 1:43 PM

    hi stephanie.  remember me from the apps forum? (can't log into webmail from ipad mini)

    well, i just notice my phone history hasn't registered anything since 8/24.

    tell me again what i'm paying $200/mo for????  my phone hasn't worked properly for years & the tv is tiling again.

  • Posted by DustinP
    7 Sep 2017 4:05 AM

    Davidoo and socal transplant, We can take a follow-up look at the account for the phone history and picture tiling. Please email us at with your name and account information and a link to this forums as well.


    Cox Support Forums Moderator

  • Posted by Phone tools not logging calls
    14 Sep 2017 12:31 PM
    Having the same issue; trying to look at phone calls on past bills, but can't find where to look. Maybe same thing is happening to my account also
  • Posted by ReneeG
    15 Sep 2017 2:38 PM
    Hi Phone tools not logging calls,

    Are you experiencing this issue via the Cox app or logging in online at the site?

    Renee G.
    Cox Support Forum Moderator

  • Posted by DVD
    19 Sep 2017 6:53 PM

    calls history has not logged any incoming calls since 24 aug 2017

    why is that?

  • Posted by StephanieA
    20 Sep 2017 9:47 AM

    Please email us at with the account details and your issue to see what's going on with the call history.

    Stephanie A
    Cox Support Forum Moderator

  • Posted by Jada613
    21 Sep 2017 9:42 AM

    My incoming & outgoing calls have not been showing up. Called Cox 3 times within the past week & was given 2 different ticket #s. If this is happening to so many people why do they have to wait for everyone to call them? It must be a system problem somewhere..........just fix the whole system!

  • Posted by Jada613
    21 Sep 2017 9:46 AM

    That doesn't help........I've done it with 2 ticket #s after someone called & told me the problem was fixed.