Unable to access phone tools/settings on my account

Unable to access phone tools/settings on my account

Phone Forum

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This question is still unresolved
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Hi, I've returned to COX in July with TV internet and a phone line. I can access my account online, see all my services and pay my bill. When I click on phone tools or any of the phone settings such as voice mail settings, etc I get this message:

To our customers,

We are currently experiencing technical difficulties to to load your profile. We are aggressively working to resolve this issue as quickly as possible. Your ability to access the Internet and other parts of this site is not affected.

With highest regards,

Cox Communications

I have to COX Iphone app and I've been unable to access phone tools from that either. It's now been doing this since July and I'm wondering if it is an issue with my account. Who do I contact to check this? It would be convenient to be able to use the online phone settings/features which so far I have not been able to. 

Thank you

All Replies
  • Posted by StephanieA
    28 Aug 2017 6:52 AM
    I will need to review the account to see what's going on with the online features. Please email us at cox.help@cox.com with the account details and a link to this post.

    Stephanie A
    Cox Support Forum Moderator

  • Posted by stinkfoot63
    28 Aug 2017 12:29 PM

    TheHOODLUM
    Hi, I've returned to COX in July with TV internet and a phone line. I can access my account online, see all my services and pay my bill. When I click on phone tools or any of the phone settings such as voice mail settings, etc I get this message:

    To our customers,

    We are currently experiencing technical difficulties to to load your profile. We are aggressively working to resolve this issue as quickly as possible. Your ability to access the Internet and other parts of this site is not affected.

    With highest regards,

    Cox Communications

    I have to COX Iphone app and I've been unable to access phone tools from that either. It's now been doing this since July and I'm wondering if it is an issue with my account. Who do I contact to check this? It would be convenient to be able to use the online phone settings/features which so far I have not been able to. 

    Thank you

    StephanieA
    I will need to review the account to see what's going on with the online features. Please email us at cox.help@cox.com with the account details and a link to this post.

    What.... you mean when we see an error message suggesting not only that the issue in question has already been identified but also that a crack squad of dedicated tech-heroes are risking life and limb to make it all better, it's not TRUE????

    I'm shocked I tell you,,, shocked!  And to think I was all shucks, gosh-darn impressed at the aggressive remedial effort at remedying problems!

    Seriously though, I've seen that message a number of times myself... kinda insulting... aimed at what are clearly regarded as mindless morons.