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Phone tools contacts

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Activity: 8 Replies | 1 Subscribers

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Why can I not add or delete a contact? (Yes I am logged on with my primary account)

Verified Solution
  • Posted by TiffanyR
    10 Aug 2017 3:10 PM
    Accepted Answer
    Are you able to try this from a different internet browser or different computer altogether?

    Tiffany R. 
    Cox Support Forums Moderator

     

All Replies
  • Posted by ReneeG
    10 Aug 2017 9:06 AM
    Hi Dis Gruntled,

    Can you provide us with more details to the problem you're experiencing? What happens when you attempt to add/remove a contact? Are you getting any error messages?

    Renee G.
    Cox Support Forum Moderator

  • Posted by Dis Gruntled
    10 Aug 2017 12:21 PM

    No error message. Nothing seems to happen at all.

  • Posted by ReneeG
    10 Aug 2017 12:56 PM
    Dis Gruntled,

    Is this occurring when you try to add a contact through the Call History or Address Book? Are you able to add it one way and not the other?

    Renee G.
    Cox Support Forum Moderator

  • Posted by Dis Gruntled
    10 Aug 2017 2:50 PM

    I hadn't tried from the call history, because I didn't want to add any of them. To test I tried, and was successful (after a fashion)  because I now have another contact that I can't delete.

  • Posted by Dis Gruntled
    10 Aug 2017 2:56 PM

    Now I have no call history.

  • Posted by Dis Gruntled
    10 Aug 2017 3:06 PM

    Now my call history has returned.

  • Posted by Dis Gruntled
    10 Aug 2017 5:16 PM

    A different browser worked.