Activity: 22 Replies | 4 Subscribers
How the heck do I turn TV screen phone caller ID on?
What type of cable equipment do you have? Scientific Atlanta (Cisco) or Motorola?
Maria L.Cox Support Forum Moderator
Renee G.Cox Support Forum Moderator
I am having the same issue. No Caller ID showing up on my tv anymore, as of the last few days.
I double checked the settings on my remote (went into Menu and then made sure TV Caller ID is "enabled"), and also disconnected power from the DVR box for over 2 minutes, rebooted, and still no caller ID.
COX: I just sent an email to firstname.lastname@example.org about this, with my account info. You will see my email address as mpste......@cox.net. Ph number ending in 7568.
Same issue here too. It just stopped working a few days ago. Turning it off and back on, or rebooting the box does nothing. Please fix Cox.
Have you had any luck yet with your Caller ID showing up again on TV?
Still nothing at my end.
Please send us an email to email@example.com with your full name and street address so that we can further investigate. Thanks.
Mary F.Cox Support Forums Moderator
Hi Mary...I am having the same problem....I was new to COX a few months ago and have the Cox Ultimate TV package with Contour remote. Up until a month or so ago I could see incoming calls on my TV screen and realized a few weeks ago this just stopped working. I tried using CHAT and the person kept telling me to use the menu button the my remote and go to Settings and Caller ID....I do not have a settings or a Caller ID anywhere when using my Countour Remote...she got frustrated and could not help me.
I would like this fixed or at least know why it stopped working or was removed as a feature from me...
***edited by SHARIELH, Moderator***
Removed personal information
-Cox Forums Moderator
The TV Screen phone Caller ID has not been showing up for the last month or so, I called COX support in Sept 3 and reported the issue, they reset the box and still did not work and was promised it would be rectified in 24 hours.
Now it is over 10 days the issue is still not resolved, and it appears other customers are encountering the same issue.
The caller ID shows up on the phone but not on the TV screen , appreciate a resolution and a response.
Jonathan JCox Support Forums Moderator
Mine has failed as well. August 31 was the last call displayed and recorded in its history. I've had several calls since but Cox Caller ID on TV service doesn't recognize them.
I have the same problem. My callerID is on. I called Cox, we did all of the usual stuff, unplug, send a signal, an on and on,,Then they decided it was Cox problem and they would refer the case to the big guys. My neighbor has no caller ID either.
What is strange about this caller ID issue is that Cox Tec support has no idea that it is a problem. It has been an issue for months. When you call or do the on line chat, they have you do all of the obvious fixes and of course no results. Then they escalate to the next tier and you hear nothing more about it.
Maybe we should get a reduction on our bills for the lack of Caller ID service. It does work on the phone though.
Pretty poor service from Cox.