missed calls in the phone tools

missed calls in the phone tools

Phone Forum

Activity: 6 Replies | 2 Subscribers

This question is still unresolved
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All of my incoming calls show as missed calls. When will this be fixed?
All Replies
  • Posted by Karen_R
    2 Jul 2017 2:45 PM
    Rosebud,

    Are there certain types of calls showing missed or all calls? Such as business calls vs someone you know calling? In state or out of state? Let us know Thanks

     

    -Karen

    Cox Support Forums Moderator

    Smile

  • Posted by rosebud
    4 Jul 2017 9:57 AM

    All calls show as missed

  • Posted by TiffanyR
    4 Jul 2017 11:17 AM
    Is this showing in the app, at the website, or both?

    Tiffany R. 
    Cox Support Forums Moderator

     

  • Posted by rosebud
    14 Jul 2017 10:09 PM

    Missed calls show on the website.  There is a message on the phone tools page that says techs are working on the issue...however, this has been going on for about 4-5 months..  Please let me know when it will be fixed. Thanks.

  • Posted by TiffanyR
    17 Jul 2017 8:32 AM
    I do show an active outage that we are working to resolve with Phone Tools. I do not have and estimated time of repair currently.

    Tiffany R. 
    Cox Support Forums Moderator

     

  • Posted by Ranger33
    19 Aug 2017 10:17 PM

    For what we pay for our service you'd think that something like this could get fixed. I'm really tired of seeing the website message "We are aware that all incoming calls are shown as missed calls in Call History and are working on a fix to the problem. We apologize for the inconvenience." Please work faster. This has been going on for months now and it seems like Cox couldn't care less if it ever gets fixed.