Webmail - Why is is so hard to access

This has been an ongoing issue for years.  Why is Webmail so hard to access?  Right now I can't even get to my Inbox.  It's re-directing me to a page telling me to get high speed internet:  https://webmail.east.cox.net/denied/upsell

Also whenever Webmail was working it always times out for inactivity quickly, and you can never get logged back in unless you close your browser and clear the cache.

I should be able to goto https://webmail.cox.net enter my username and password and be inside my Inbox, instead I'm always having to select a City, Zip, or whatever, and then maybe get logged in.  Right now I can't even get logged in.