DNSChanger Information

Cox Communications is dedicated to protecting the Internet experience of our customers. We notify customers when their computer systems may be infected with malicious software (malware).

DNSChanger, a form of malware, redirects your Internet traffic to alternative web sites allowing the malicious operator (and alleged criminal) to control the customer’s Internet experience. A common method is to redirect advertisement traffic to sites controlled by the malicious operator. This malware can also allow infected computers to be controlled remotely. Details about this malware, how it can attack customers, and how your system may have been infected, can be found on the following FBI and Department of Justice website.

DNSChanger malware causes a computer to use “rogue,” or bad, DNS servers in one of two ways. First, if the malware successfully infects the customer’s computer(s), it changes the computer’s DNS server settings to replace the ISP’s good DNS servers with rogue DNS servers operated by the criminals. Second, if the malware infects a router or gateway device on the customer’s network, all computers located behind the router or gateway device within your network could be controlled by the malicious operator. Therefore, these changes may impact all computers on your network, even if those computers are not themselves infected with the malware.

For instructions on how to remove this malware see, DNSChanger Malware Information.