Problem with cox email client
I have been trying to troubleshoot a cox email account. I can login to the webmail without a problem so I know I have the appropriate username and password. I used to have my account setup in windows livemail. In September 2011 the livemail stopped receiving incoming email. I was able to email out. At this time I transitioned to the cox web mail to read my emails. However, I just recently purchased an Ipad 3 and wanted to use the mail on the Ipad and not the cox web mail. I have researched all forums for settings and am at a complete loss. My friend was able to setup their cox email on the Ipad and windows live without any problem in a minute. I compared all settings and they are the same for my account and his account.
The error that I get on the Ipad is "Cannot Get Mail - The user name or password for "pop.cox.net" is incorrect.
I assume that this is a Cox problem but they are refusing to be of any assistance.