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Problem with cox email client

I have been trying to troubleshoot a cox email account.  I can login to the webmail without a problem so I know I have the appropriate username and password.  I used to have my account setup in windows livemail.  In September 2011 the livemail stopped receiving incoming email.  I was able to email out.  At this time I transitioned to the cox web mail to read my emails.  However, I just recently purchased an Ipad 3 and wanted to use the mail on the Ipad and not the cox web mail.  I have researched all forums for settings and am at a complete loss.  My friend was able to setup their cox email on the Ipad and windows live without any problem in a minute.  I compared all settings and they are the same for my account and his account.

The error that I get on the Ipad is "Cannot Get Mail - The user name or password for "" is incorrect.

I assume that this is a Cox problem but they are refusing to be of any assistance. 

  • Hi SB,

    I just got an iPad3, so after reading your post I decided to try setting up my Cox email account on my iPad. These are the exact steps that I took:

    1. Click on the Mail icon on the iPad.
    2. A list of mail providers is shown: iCloud, Microsoft Exchange, Gmail, Yahoo, AOL, Hotmail, mobileME, and Other.
    3. Click Other.
    4. Four fields of info are required: Name, Email address, Password, and Description.
    5. I entered: Becky,, mypassword, and Cox.
    6. Click Done or Next.
    7. Mail immediately started downloading into my iPad Mail Inbox.

    You can also get to the same auto-configuration starting point (#1 above) by going to Settings/Mail, Contacts, & Calendars/Add Account.

    I apologize that you have had difficulty getting this set up. Aside from ensuring you can successfully log into WebMail (verifies that you have the correct password) and providing the pop and smtp server information (not needed on the iPad), Cox does not offer telephone technical support for Smartphones or tablets. 

    Here's a good Cox support article with all the iPad email setup steps: Let me know if this helps and if you are successful in getting your mail setup!

  • Becky,

    I have been through that webpage a 100 times.  I don't think it is an Ipad setting issue as I was able to easily setup a different cox account on the ipad.  I think it is a problem with the account but it doesn't make sense that you can get on webmail but you can't get mail via a client through pop mail.

  • I am having the same problem. I have set up literally thousands of email accounts on iOS devices as I work for Apple, yet I get the same error message when I attempt to add my own on both my iPhone and iPad. I am 100% positive that the name and passwords are correct. 

  • I just picked up a Droid 4 yesterday. Cox is the only email account I cannot set up on my new phone. My Yahoo email was instantaneous. I even went so far as to manually enter all the COX POP and SMTP settings. Still won't set up. Very frustrating.

  • I have pretty much the same problem. All of a sudden, after 2+ years getting email on iphone,  I am not able to get my cox email on my iphone4.  Big problem as this is how I communicate globally.  I have confirmed all setting and been on the phone with apple and cox- to no avail.  I have read and done all stuff- delete account, reset account, confirm ports , userid , password, etc.  nothing . Read a couple apple forums and it came up that it could be a corrupt email so I delete all. Nothing.I

    However I think I have determine now that it is a cox server or account issue.  Why? Because I have another cox account and another email client and I can get the emails on my iPhone.  Just not my main account which is what I really need.  Please please help.  I hope next time I call cox support they will help and re sync account or do whatever  to fix and not just say it is a device issue.  

    I understand cox email server names chane recently-- to from something like pop.west.  I am east coast and west coast so perhaps their server network sync isn't passing credentials.

    Please help!!!