Read the forum guidelines
I have a Business Internet Account so I pay more for my Internet connection and also pay $5.00 extra each month for each static IP addresse (more than one) that I need. Why is it that Cox keeps changing my static IP addresses. This causes me quite a bit of extra work and cost (since I have to engage a consultant) to re-IP my equipment and the software that I have installed. Does Cox not know what STATIC means? Here this may help:
CBS accounts most definitely have static IPs that should not change. Are you sure that you have a Cox Business Services (CBS) Internet account? The fact that you mention the $5 extra a month makes me think it might not be a Cox Business account, as all of those fees are built-in.
Email your full name, address, and your account number (if you have it) to firstname.lastname@example.org and I'll verify this for you. I definitely want to determine the account type! There's always a possibility that it's a CBS account with an IP address issue we need to fix!
My understanding is that only Business accounts can get a static IP, if residential accounts can when did this start?
XIII, it didn't start. Cox doesn't do static IPs for residential accounts.
Because Becky mentions that with a $5 fee it might not be a biz account leads me to believe that you can get a static when in fact you cant.
You can also have a business account at a residential location with a static IP. Cox does charge $5 a month for each additional static IP number that you lease from Cox. If you have a business account your email address will be hrcoxmail.com instead of cox.net.
There is no reason for a Cox assigned static IP to change unless it is not set up as static in the router.