Forum Discussion

AnonymousCompla's avatar
AnonymousCompla
New Contributor II
5 years ago

Been having some internet issues

Many correctable/uncorrected errors. This is the second modem I've had. Some of the signal levels look at little out-of-spec, but maybe someone could help me with my issues. I notice occasional packet loss/buffering when watching Netflix/amazon prime/etc. as well as gaming and streaming on twitch. Girlfriend who is hardwired also experiences frequent disconnects from calls at her job which are associated when i also am seeing issues and we lose connection, together. The modem stays white so its not losing sync with Cox, the only explanations I can think of is packet loss. I started noticing it more after all the tropical weather we had, but every time I mention that to someone on the Cox chat they seem to disregard this and tell me they have to reboot the modem. Now, I know that is the general scripted procedure with all ISPs, but its tiring and its a familiar corporate mitigation practice from the real issues. Sometimes the signals i'm about to post drop from the -6 to the -7 close to -8 dB. I live in an apartment complex, so I'm not sure how old the central junction Cox boxes are, but it seems techs usually just swap people from one spot to another (past experiences).

Things I've done: 

Chatted with Cox

Called Cox

Reset modem

Had you guys provision modem

Upgrade to Gigabit

Downgrade from Gigabit

Packet-loss tests

Changed WiFi channels to unclogged channels

Made sure WiFi signals were strong (doesnt matter because it happens on ethernet at the same time)

Downstream Channel Bonding Value
Index 41 1 2 3 4 9 10 11 12 17 18 19 20 21 22 25 26 27 28 29 30 33 34 35 36 37 38 42 43 44 45 46 159
Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked
Frequency 405 MHz 681 MHz 687 MHz 693 MHz 699 MHz 729 MHz 735 MHz 741 MHz 747 MHz 777 MHz 783 MHz 789 MHz 795 MHz 801 MHz 807 MHz 825 MHz 831 MHz 837 MHz 843 MHz 849 MHz 855 MHz 357 MHz 363 MHz 369 MHz 375 MHz 381 MHz 387 MHz 411 MHz 417 MHz 423 MHz 429 MHz 435 MHz 300 MHz 203600000
SNR 42.1 dB 37.9 dB 37.9 dB 37.9 dB 38.2 dB 40.6 dB 40.6 dB 40.8 dB 41.0 dB 41.9 dB 42.0 dB 42.1 dB 42.1 dB 41.9 dB 42.1 dB 41.7 dB 41.6 dB 41.2 dB 40.6 dB 40.5 dB 40.2 dB 41.6 dB 41.7 dB 41.9 dB 41.9 dB 41.9 dB 41.9 dB 42.3 dB 42.3 dB 42.3 dB 42.4 dB 42.6 dB 44.5 dB NA
Power Level 0.4 dBmV -6.7 dBmV -6.7 dBmV -6.7 dBmV -6.1 dBmV -2.2 dBmV -1.9 dBmV -1.7 dBmV -1.1 dBmV 1.1 dBmV 1.1 dBmV 1.5 dBmV 1.6 dBmV 1.4 dBmV 1.6 dBmV 1.8 dBmV 2.1 dBmV 1.8 dBmV 1.1 dBmV 0.9 dBmV 1.0 dBmV 0.3 dBmV 0.2 dBmV 0.4 dBmV 0.6 dBmV 0.4 dBmV 0.5 dBmV 0.8 dBmV 1.1 dBmV 1.0 dBmV 1.4 dBmV 1.5 dBmV 4.0 dBmV NA
Modulation 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM OFDM OFDM
Upstream Channel Bonding Value
Index 1 2 3 4
Lock Status Locked Locked Locked Locked
Frequency 36 MHz 30 MHz 23 MHz 19 MHz
Symbol Rate 5120 5120 5120 2560
Power Level 50.3 dBmV 49.8 dBmV 49.0 dBmV 47.8 dBmV
Modulation QAM QAM QAM QAM
Channel Type ATDMA ATDMA ATDMA ATDMA
CM Error Codewords
Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33
Unerrored Codewords 2550554379 3002888564 3002893966 3002898386 3002903663 3002908987 3002915940 3002921125 3002926998 3002931355 3002937722 3002943108 3002946731 3002952174 3002957067 3002961238 3002966420 3002971964 3002977219 3002982228 3002987186 3002993982 3002998294 3003001679 3003007722 3003011028 3003017526 3003022662 3003027822 3003032823 3003035540 3003036992 2550554379
Correctable Codewords 183707542 6 9 5 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 183707542
Uncorrectable Codewords 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

2 Replies

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hello, I am including some information on ways to improve your internet experience, as well as an article on ways to fix slow speeds and improve the WiFi experience:

    http://bit.ly/2Kq4uR5
    http://bit.ly/2MG1ZcR

    At this time, I am not detecting anything unusual with the signal levels or any packet loss. I would also suggest utilizing one network name and password (band steering), and setting your channels to automatic. Here's some more information:

    http://bit.ly/2KFOqKV

    -Kevin M. Cox Support Forum Moderator
    • AnonymousCompla's avatar
      AnonymousCompla
      New Contributor II
      Downstream
      Channel Bonding Value
      Index
      3
      1
      2
      4
      9
      10
      11
      12
      17
      18
      19
      20
      21
      22
      25
      26
      27
      28
      29
      30
      33
      34
      35
      36
      37
      38
      41
      42
      43
      44
      45
      46
      159
      Lock Status
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Locked
      Frequency
      693 MHz
      681 MHz
      687 MHz
      699 MHz
      729 MHz
      735 MHz
      741 MHz
      747 MHz
      777 MHz
      783 MHz
      789 MHz
      795 MHz
      801 MHz
      807 MHz
      825 MHz
      831 MHz
      837 MHz
      843 MHz
      849 MHz
      855 MHz
      357 MHz
      363 MHz
      369 MHz
      375 MHz
      381 MHz
      387 MHz
      405 MHz
      411 MHz
      417 MHz
      423 MHz
      429 MHz
      435 MHz
      300 MHz
      203600000
      SNR
      37.7 dB
      37.9 dB
      37.8 dB
      38.2 dB
      40.5 dB
      40.4 dB
      40.6 dB
      41.0 dB
      41.7 dB
      41.9 dB
      42.1 dB
      42.0 dB
      41.9 dB
      41.9 dB
      41.8 dB
      41.5 dB
      41.2 dB
      40.5 dB
      40.4 dB
      40.0 dB
      41.4 dB
      41.6 dB
      41.9 dB
      42.0 dB
      41.9 dB
      42.1 dB
      42.0 dB
      42.1 dB
      42.3 dB
      42.2 dB
      42.5 dB
      42.6 dB
      44.4 dB
      NA
      Power Level
      -6.8 dBmV
      -6.8 dBmV
      -6.8 dBmV
      -6.2 dBmV
      -2.3 dBmV
      -2.1 dBmV
      -1.8 dBmV
      -1.2 dBmV
      1.0 dBmV
      1.1 dBmV
      1.4 dBmV
      1.5 dBmV
      1.4 dBmV
      1.5 dBmV
      1.8 dBmV
      2.1 dBmV
      1.7 dBmV
      1.0 dBmV
      0.8 dBmV
      0.9 dBmV
      0.2 dBmV
      0.1 dBmV
      0.3 dBmV
      0.5 dBmV
      0.3 dBmV
      0.4 dBmV
      0.3 dBmV
      0.7 dBmV
      0.9 dBmV
      0.7 dBmV
      1.0 dBmV
      1.1 dBmV
      3.8 dBmV
      NA
      Modulation
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      256 QAM
      OFDM
      OFDM
      Upstream
      Channel Bonding Value
      Index
      1
      2
      3
      4
      Lock Status
      Locked
      Locked
      Locked
      Locked
      Frequency
      36 MHz
      30 MHz
      23 MHz
      19 MHz
      Symbol Rate
      5120
      5120
      5120
      2560
      Power Level
      50.3 dBmV
      49.8 dBmV
      49.0 dBmV
      48.0 dBmV
      Modulation
      QAM
      QAM
      QAM
      QAM
      Channel Type
      ATDMA
      ATDMA
      ATDMA
      ATDMA
      CM Error Codewords
      Index
      1
      2
      3
      4
      5
      6
      7
      8
      9
      10
      11
      12
      13
      14
      15
      16
      17
      18
      19
      20
      21
      22
      23
      24
      25
      26
      27
      28
      29
      30
      31
      32
      33
      Unerrored Codewords
      1255334576
      1581661798
      1581664311
      1581669911
      1581672093
      1581675615
      1581681519
      1581684600
      1581697831
      1581702160
      1581706423
      1581712219
      1581715634
      1581718026
      1581723395
      1581727453
      1581732627
      1581737138
      1581741107
      1548925888
      1581750084
      1581751634
      1581756158
      1581761502
      1581766334
      1581772041
      1581777722
      1581779870
      1581783679
      1581805698
      1581786560
      1581784605
      1255334576
      Correctable Codewords
      135427560
      338
      234
      347
      452
      219
      216
      244
      1278
      1235
      919
      1292
      1289
      1049
      1111
      1256
      1065
      1154
      814
      483
      1059
      279
      313
      1120
      1241
      486
      434
      495
      534
      675
      363
      632
      135427560
      Uncorrectable Codewords
      3792
      1150
      1013
      1121
      2310
      1018
      1024
      1003
      2882
      3663
      2676
      3849
      3365
      3187
      2958
      3093
      2712
      3204
      2752
      2247
      2205
      992
      1124
      1289
      1276
      1595
      1167
      1986
      2059
      2031
      1172
      2031
      3792