I received new modem which I was told was free and there would be no additional charges associated with it
I tried to set up new modem and now I do not have phone service. I was told on phone that the new modem does not service phone. I just assumed the new modem would sufficient support what my original modem did. I have been on a neighbor's phone most of this a.m. and was told earlies time tech could come would be 8/19 between 8-10. I also assumed the 8-10 would be 8 a.m. - 10 a.m. looking on my account it ia 8 a.m.- 10 p.m. I do hope that my communications have been recorded because I do not feel like the information was accurately presented and communication has been poor. For a company whose focus is communication I would have expected a bit more.
I have been a customer for over 10 years and am not in a position to pay more on monthly basis.
- Hello Irish17. We can certainly look into these issues for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can help. Thanks. -Allan Cox Support Forums Moderator