Arris TG1682G Firmware update not delivered

Other cox customers have received update firmware for their Arris TG1682G based on searching the forums, some as many as 4 months ago. Customer support said every TG1682G is on the same version (lol), he sent me a "new signal" that would "clear the router cache". And so the router rebooted and still on the same ol firmware from feb2018. 

BOOTR: 4.2.0.45
SW_REV: 9.1.103BP
MODEL: TG1682G

Any idea when I will get the update?