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mcust's avatar
mcust
New Contributor
5 years ago

intermittent disconnects

Hi,

We keep having T3/T4 errors with disconnects about every hour. We have replaced modem, splitters, cables and router. Called Cox to schedule an appointment, it was scheduled, waited at home and nobody showed. Called again to learn that Cox had canceled the scheduled appointment because when they probed our modem we happened to have a connection at that time. How do I convince Cox to send out a technician after scheduling one in a scenario like this?

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  • Allan's avatar
    Allan
    Moderator
    5 years ago
    Hello. We can certainly look into this issue for you. Please send us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. Thanks. -Allan Cox Support Forums Moderator.
    • mcust's avatar
      mcust
      New Contributor
      5 years ago

      Thank you, just sent an email. We had a technician over yesterday but it did not resolve the issue.