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gamingtruckzoo's avatar
gamingtruckzoo
New Contributor
5 years ago

I have gigablast but very slow download speed

okay so recently upgraded my service from 100 mbps to 1000 mbps.

i got a new modum shipped to me and everything, but using the speedtest available on the cox website my mbps download speed never seems to go above 40 mbps.

it seems that getting the upgrade has changed nothing. even when i had the 100 mbps speed my download speed never went above 40.

hopefully I get some answers soon. 

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  • CarolLM's avatar
    CarolLM
    Former Moderator
    5 years ago
    Hi, we'd like to look into this for you because that shouldn't be the case. To allow that please send a Facebook private message, Twitter DM or an email to cox.help@cox.com with an attachment of this post, your name, the complete address, and account name. Our Team's available 24/7 to assist you. -Carol