How do I get reliable help and answers from Cox?
On Father's Day (yesterday 6/16/2019) my internet connections on every device I have, keep dropping in and out. I rebooted and restarted everything several times. Still had the problems. I use Cox Panoramic Wi-Fi, (which doesn't work as advertised) with a expensive wi'fi extender. That seems to work well for strong signal throughout the house. But some days (like yesterday) the signal is very strong to every device but the connection keeps dropping in and out. Very frustrating. We finally called Cox and of course they had me do everything again I had already done several times and came up with no answer. They just wanted to add their $10 a month service package to my account or have a service tech come out for $75 to troubleshoot. Today everything is working fine. A tech would have came out, said everything is ok, charged $75 to my account and left. How does Cox get away with charging a monthly fee, and rent their router and modem for a monthly fee and not provide any actual solutions or service. I ask questions about bandwidth and other possible problems but the representatives will never answer them. Where can I get help that actually helps? Is it possible?
