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TWO YEARS OF INTERMITTENT INTERNET OVER 20 TECHS STILL PROBLEMS

ok so i have dozens of techs out because of they absolutely *** way cox tech support is set up

Here is the procces

1. Call support

2. cant scheduel net ops so have to scheduel tech

3. tech comes out to house for 2 mins then scheduels net ops

4. i wait because i have no way to know if net ops ever showed up and no way to contact them to let them know the problem persists.

5 i get tired of being unable to use the internet for games/shows/email/browsing/work

6. call tech support....they cant scheduel net ops

7. rinse and repeat, refer to step 2

We have replaced our equipment in the house 3+ times

Replaced the cable from the modem to the splitter(we only have internet no other connections)

Replaced the cable from the splitter to the street

THE ISSUE IS NOT IN THE HOUSE IS BEYOND THE BOX

here are some screen shots of my internets uptime

https://imgur.com/N7zsJFp

I was told 2 different times by a super visor @ cox phone tech support that i would be getting a call from net ops to work with me on this problem.

No calls yet.

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