This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Internet intermittently down for months

I’ve had intermittent outages for months now with my internet and haven’t been able to get any resolution through phone or chat. The internet will go down for 5-60 minutes usually and sometimes for hours at a time.

Here are some of the things that have already been tried, and some modem logs I’ve captured. I’m desperately hopeful someone on here can help because I’m really running out of options here.

1) replaced line to house last year

2) replaced modem, new one is an sb6190

3) replaced coax inside the house to the modem

4) replaced the part where it goes through the exterior wall into the house

5) added an attenuator

6) replaced said attenuator 

7) had many tech visits

It’s down right now again and here is the event log and signal info from the modem

Event Log

The table below contains the log of events that the SB6190 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.

Time Priority Description
Thu Jan 01 00:03:45 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:03:45 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:04:13 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:04:14 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:04:54 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:04:54 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:05:41 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:05:41 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:06:20 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:06:20 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:06:50 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:06:50 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:07:32 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:07:32 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:08:04 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:08:04 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:02:04 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:02:04 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:02:37 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:02:37 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0;
Status

The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State In Progress DS Topology Resolution in Progress
Boot State In Progress
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 30 957.00 MHz 7.50 dBmV 37.64 dB 0 0

>
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 ---- ---- 1 ---- 17.40 MHz ----


Current System Time: Thu Jan 01 00:05:14 1970

Parents
No Data
Reply
  • Hi Mlee4444,

    I am very sorry to learn of your chronic connection troubles and I'd like to help. Can you please send us an email to cox.help@cox.com with your account details (name and address)? Please be sure to include the URL so that we may identify you. I'd like to review what has been done and work with you to see what needs to be done to resolve your issues.

    Latitia
    Cox Support Forums Moderator
Children
No Data