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Logged in to my router today and noticed a brand new interface, checked some things and found that indeed the firmware got updated overnight I guess. This isn't what concerns me though, what's really irritating is that I had a whole slew of custom settings like reserved IPs and port forwarding for my home automation system, which all got wiped after this update. I only noticed it after most of my smart stuff stopped working.
This is extremely unprofessional and unacceptable to be wiping customer settings like this without warning. I will be putting this router into bridge mode and setting up my own gateway, since I obviously cannot rely on yours. This is the first complaint in two years I've had about the service, which overall has been great, but you can't let stuff like this happen in the future with other customers. Might as well lock the router settings page down or go back to regular old cable modems if it isn't meant to be customized.
Sparksbunny said:I will be putting this router into bridge mode and setting up my own gateway,
+1 for this. Using your own router not only puts you in control of your firmware, but will also give you better performance. Any idea on what router your going to go with?
It's no help now...and I hate to be that guy...but it's a good reminder to backup your settings.
Do the Panoramic gateways even have backup ability?
I don't know and I'm sure Cox had it removed, so I'm no help.
Most likely going to roll my own solution using Linux. I have a couple small single-board computers laying around that are perfect for the job. Not sure why I didn't do this earlier, laziness on my part I guess, and too trusting of hardware that is not my own.