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URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.

Since the 4/24/19 email security rollout, users have been experiencing various kinds of email issues. This is now day 13. I can receive email, but when I send email, it shows in my sent box, but is not received by the intended recipient. It is stuck on the Cox email server. My IP address is not blocked, I verified that. This is happening on my new iPad iOS 12.2 and on Cox’s WebMail page, no matter what browser I try. To date: nothing has been resolved. Every fix, workaround, password change, delete and re-entering email address, blah-blah-blah, etc. has failed. Been working on this for 12 days straight.

Please, I would like to hear from all of you what your current status is concerning your email and, if any, what fixes have worked for you.

Please keep the responses coming, we’re really starting to get some strong answers to the email issues supplied by us, not Cox. Awesome!!!

Link to my original post:

https://forums.cox.com/forum_home/internet_forum/f/internet-forum/23081/not-receiving-cox-email-at-at-t-net-and-gmail-com-email-servers

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Contributed by WiderMouthOpen:

You can also see it in a tracert. Notice at hop 6 it leaves Cox and is on a provider called RackSpace. Don't know if they are the email provider or network provider for the email provider, but the thread you quoted shows it's now a partnership.

Tracing route to imap.east.rs.oxcs.net [146.20.147.246]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 6 ms 6 ms 8 ms 10.1.128.1
3 8 ms 7 ms 9 ms 100.120.244.80
4 8 ms 9 ms 9 ms 100.120.244.192
5 18 ms 17 ms 18 ms ashbbprj02-ae1.0.rd.as.cox.net [68.1.0.254]
6 18 ms 18 ms 19 ms aggr501a-94-core9.iad3.rackspace.net [69.20.1.10]
7 * * * Request timed out.
8 19 ms 35 ms 17 ms coreb-dcpe2.iad3.rackspace.net [69.20.2.173]
9 19 ms 17 ms 20 ms core9-coreb.iad3.rackspace.net [65.61.152.173]
10 18 ms 18 ms 18 ms aggr501a-65-core9.iad3.rackspace.net [146.20.80.21]
11 19 ms 18 ms 17 ms 146.20.147.246

FYI that was a tracert from my computer to imap.cox.net. The confusing part is because of the "partnership" they made changes in DNS too.

C:\Users\>nslookup imap.cox.net
Server: router.asus.com
Address: 192.168.1.1

Non-authoritative answer:
Name: imap.east.rs.oxcs.net <==
Address: 146.20.147.246
Aliases: imap.cox.net

Notice how imap.cox.net automatically redirects to the new domains on oxcs.net, which is not a Cox server.

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Thank you all in advance.

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  • I've been searching for solution as many of you but apparently there is no solution. COX support was useless.

    I can receive my emails through my iPhone X and no issues with incoming or outgoing emails with my imac/macbooks at home or via webmail.

    I just can't send emails through my iPhone,even after verifying the settings, deleting and re-adding the email accounts, or changing the passwords. 

    I also have no problem receiving and sending emails for my work emails on my iPhone so it's definitely something to do with the Cox email server.

    I hope there will be resolution soon.

    Additional Note:

    After I posted the above, I reread some of your posts and I just concluded I have the same issue with Steve A. I can send emails through my iPhone once I disconnect from my work WiFi. Not sure why this is the case now since I also didn't have any issues prior to April 2019.

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