Arris SB8200 Docsis 3.1 GigaBlast No Blue Lights Up or Down
Called Cox for new internet options. Told me I was grandfathered in at 150. Quoted me 300 and Giga. Call ended. I had a Netgear 3.0 modem / router combo that worked fine. I buy a 3.0 modem and a mesh router to increase my WIFI area. I try to get it calibrated only to find out I have a work order for GigaBlast speeds and my 3.0 equipment is unusable. So as a patient person I go and swap my 3.0 for a 3.1 modem costing me more money. I call to get the 3.1 calibrated by Cox and it shows all green lights 3.0, no blue lights for Arris SB8200 Docsis 3.1 GigaBlast No Blue Lights Up or Down. Speeds are 250 down and 20 up and that is before and after a modem factory reset with ONLY my laptop plugged in. Tried with a desktop as well with the same result.
- Called and asked was GiagBlast and Docsis 3.1 avilable in my area and told it was
- Forced to GigaBlast without request and told I can't return to my original speed
- Asked me to upgrade my equipment to take advantage of GigaBlast but when equipment is installed it I only get 3.0 and low speeds
- Called from 10am to Midnight and text chat too. After dealing with 6 different people and a whole day wasted I still got nowhere
- Best of all I was told no work could be done while there was an "outage" in my area. One that lasted from 2pm to 7pm, and then another that started at 12am forecast to end at 6am.
Anybody else have these issues and if so how were they resolved???
- Do yourself a favor and DO NOT, I repeat DO NOT engage in the text chat option from your phone. A waste of time and resources!!!!
Similar situations like mine so I know I am not alone when it comes to the level of customer service and technical support
https://forums.cox.com/forum_home/internet_forum/f/internet-forum/20283/issues-with-gigablast
Standard Specification Compliant Docsis 3.1
Hardware Version 4
Software Version D31CM-PEREGRINE-1.1.1.0-GA-14-NOSH
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | 957000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | ||||||||
|---|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables | |
| 30 | Locked | QAM256 | 957000000 Hz | 2.6 dBmV | 37.3 dB | 103 | 482 | |
| 1 | Locked | QAM256 | 783000000 Hz | 1.3 dBmV | 37.9 dB | 0 | 0 | |
| 2 | Locked | QAM256 | 789000000 Hz | 1.3 dBmV | 37.9 dB | 0 | 0 | |
| 3 | Locked | QAM256 | 795000000 Hz | 1.4 dBmV | 37.8 dB | 0 | 0 | |
| 4 | Locked | QAM256 | 801000000 Hz | 1.3 dBmV | 37.9 dB | 0 | 0 | |
| 9 | Locked | QAM256 | 831000000 Hz | 1.2 dBmV | 37.7 dB | 0 | 0 | |
| 10 | Locked | QAM256 | 837000000 Hz | 1.6 dBmV | 37.8 dB | 0 | 0 | |
| 11 | Locked | QAM256 | 843000000 Hz | 1.6 dBmV | 37.9 dB | 0 | 0 | |
| 12 | Locked | QAM256 | 849000000 Hz | 1.7 dBmV | 37.8 dB | 0 | 0 | |
| 17 | Locked | QAM256 | 879000000 Hz | 1.9 dBmV | 37.5 dB | 0 | 0 | |
| 18 | Locked | QAM256 | 885000000 Hz | 1.7 dBmV | 37.3 dB | 0 | 0 | |
| 19 | Locked | QAM256 | 891000000 Hz | 1.8 dBmV | 37.4 dB | 0 | 0 | |
| 20 | Locked | QAM256 | 897000000 Hz | 1.7 dBmV | 37.3 dB | 0 | 0 | |
| 21 | Locked | QAM256 | 903000000 Hz | 1.5 dBmV | 37.2 dB | 0 | 0 | |
| 22 | Locked | QAM256 | 909000000 Hz | 1.6 dBmV | 37.1 dB | 0 | 0 | |
| 25 | Locked | QAM256 | 927000000 Hz | 2.3 dBmV | 37.3 dB | 0 | 0 | |
| 26 | Locked | QAM256 | 933000000 Hz | 2.7 dBmV | 37.4 dB | 0 | 0 | |
| 27 | Locked | QAM256 | 939000000 Hz | 2.9 dBmV | 37.4 dB | 0 | 0 | |
| 28 | Locked | QAM256 | 945000000 Hz | 2.8 dBmV | 37.3 dB | 0 | 0 | |
| 29 | Locked | QAM256 | 951000000 Hz | 2.8 dBmV | 37.4 dB | 0 | 0 | |
| 33 | Not Locked | Unknown | 357000000 Hz | -46.1 dBmV | 0.0 dB | 0 | 0 | |
| 34 | Not Locked | Unknown | 363000000 Hz | -45.9 dBmV | 0.0 dB | 0 | 0 | |
| 35 | Not Locked | Unknown | 369000000 Hz | -45.9 dBmV | 0.0 dB | 0 | 0 | |
| 36 | Not Locked | Unknown | 375000000 Hz | -45.8 dBmV | 0.0 dB | 0 | 0 | |
| 37 | Not Locked | Unknown | 381000000 Hz | -45.7 dBmV | 0.0 dB | 0 | 0 | |
| 38 | Not Locked | Unknown | 387000000 Hz | -45.5 dBmV | 0.0 dB | 0 | 0 | |
| 41 | Not Locked | Unknown | 405000000 Hz | -45.8 dBmV | 0.0 dB | 0 | 0 | |
| 42 | Not Locked | Unknown | 411000000 Hz | -46.0 dBmV | 0.0 dB | 0 | 0 | |
| 43 | Not Locked | Unknown | 417000000 Hz | -46.5 dBmV | 0.0 dB | 0 | 0 | |
| 44 | Not Locked | Unknown | 423000000 Hz | -47.2 dBmV | 0.0 dB | 0 | 0 | |
| 45 | Not Locked | Unknown | 429000000 Hz | -47.8 dBmV | 0.0 dB | 0 | 0 | |
| 46 | Not Locked | Unknown | 435000000 Hz | -48.3 dBmV | 0.0 dB | 0 | 0 | |
| 159 | Locked | Other | 300000000 Hz | -47.2 dBmV | 0.0 dB | 0 | 0 | |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel | Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
| 1 | 1 | Locked | SC-QAM | 16900000 Hz | 6400000 Hz | 40.0 dBmV |
| 2 | 2 | Locked | SC-QAM | 23500000 Hz | 6400000 Hz | 41.0 dBmV |
| 3 | 3 | Locked | SC-QAM | 29900000 Hz | 6400000 Hz | 42.0 dBmV |
| 4 | 4 | Locked | SC-QAM | 36300000 Hz | 6400000 Hz | 42.0 dBmV |
Current System Time: Tue Apr 16 01:05:19 2019
