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mels's avatar
mels
Contributor
11 years ago

Continuing Modem Disconnects

Okay, it's been 30 days since I first reported that my modem disconnects at least once every 24-36 hours.  Frankly I am running out of ideas and patience in dealing with this issue.  My series of events:

July 12 - had Record-6 DVR box installed, no wiring changes were made

July 15 - during this week, began to notice cable modem disconnects

July 21 - reported disconnects, signals were out of spec, a tech visit was suggested

July 30 - tech visit, changed splitters, added an amp to the line

July 31 - modem problem not fixed and started having performance trouble with tv/dvr

August 9 - second tech visit (much more thorough), replaced wiring, changed fittings, removed amp.  Suggested that I upgrade phone service to use eMTA modem (replacing my new $100 modem now sitting in a box), to improve signals.  Phone switch was completed, signal levels improved slightly.

August 11 - since August 11, cable modem still loses connection at least once daily; and now, phone service goes out during that time as well.  Very helpful!

Have tried:

- to connect modem directly to primary PC to bypass router (wife did not like this option).  Did not solve problem.

- to remove splitter on line -- improved signals to "near perfect" levels.  Did not solve problem.

- to bypass all connections to UPS, coax & power.  Did not solve problem.

- to use various DNS servers.  Seemed to work temporarily, but did not solve problem.

I have no idea what else to try, and honestly don't feel like I should have to spend 2 hours a day troubleshooting my internet connection.  I've been a Cox internet user for 15+ years and have never had an recurring connection problem.  I have berated door-to-door AT&T sales people touting their service over Cox.  Maybe this is the scenario they were alluding to.

I do not believe the problem exists within the structure of my house, so how do I troubleshoot that?  I would personally like to rid myself of the eMTA modem and use what I previously chose to purchase.  Does this mean I need to cancel my telephone service?

There have been many threads in this forum about connection & speed issues.  I realize there are vast locations and technical issues involved, but it is amazingly frustrating that Cox can not seem to fully resolve the majority of them.

HELP!

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