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For the last couple weeks I have received very poor quality TV and internet service. TV and Internet service is completely unavailable much of the time, and when it does work the internet connection is very slow. The service will be down for 6 hours, work for a few hours, then go out again. I now receive 30mbps at most when I used to receive 250mbps. I have unplugged and reset my modem and cable boxes many times.
I had a COX technician in my home who quickly determined that my house was receiving a very weak signal. He dispatched a COX network technician who did work up on the utility pole where the cable service originates. This has not solved the problem, but my service has not dropped as frequently since they visited.
I have attached the status readout from my cable modem. The signal strength is very low and there are a lot of "uncorrectables." Is there anything that can be done to fix my cable service?
Thank you for taking the time to read this. Please let me know if there is any other information which would be useful.
Signal levels look terrible. If the technician said the problem is out on the street you need another technician to put in a maintenance ticket for you. Did the technician try replacing the splitter or at least bypass it?
Starting at Downstream 18, POWER seems to get progressively worst. Power seems okay on Upstream.
Starting at Downstream 20, SNR seems to get progressively lower. The last 2 channels drop below 30 dB.
What's going on with the last Downstream channel?
A tech said, "weak" signal? I thought the lingo was "out-of-spec" signal? Strong signals cause problems as well.
Did you recently bring a new electronic device in your house?
The tech I met at the house he checked signal strength at the service entrance and determined the problem was because of poor signal from outside the house. I assume he bypassed the splitter. He also said none of my neighbors had complained so it was likely specific to my house. I do not believe he replaced the splitter. The second crew I did not meet, and they just started working up on the utility pole.
No new electronics in the house. Hopefully I don't need to set up another home appointment and repeat the same thing.