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Where_is_the_lo's avatar
Where_is_the_lo
New Contributor
6 years ago

Where is the reliability?

I live in Laveen AZ and for THREE days in a row there has been an outage for at least 2 hours, I thought Cox was supposed to be more reliable than Century Link or Satellite whats the deal?

2 Replies

  • verticx's avatar
    verticx
    New Contributor II

    Also anytime you login they force feed you ads for "Faster Gigablast" internet... Looks to me like they are purposely slowing speeds to make people feel the need to switch. *** cox, now to find another ISP.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hello, we cannot apologize enough for the outages you've been experiencing over the last three days. During an outage, we have a devoted maintenance team in the area working diligently to restore service as quickly as possible; in the process, we hope this will improve the network infrastructure, thereby providing faster and more reliable services in the long run. We understand these outages can cause unwanted aggravation, and we can assure you our goal is to have these outages resolved in a timely manner. -Kevin