Spikes in latency (and packet loss, I think?)
I've talked to tech support a few times now about this issue and they are finally sending a tech out on Friday morning, but I don't know the right questions to ask in order to get my issue resolved. I'm hoping I can find some help here. Basically, about 10 days ago, I started experiencing horrible lag while gaming online. My husband and I play LoL almost daily and we have never had an issue like this before. We both play wirelessly and always have. All of the devices in our house are the same, no major storms, etc that should have caused an issue.
Usually we see a consistent 43ms when actively in a match, but not we are seeing multiple spikes of 500+ to the point of 5-7 disconnects per match. We had, and I say had because tech support convinced us to upgrade now twice since Monday, Premier 150 mbps service (we were grandfathered as that is no longer offered). First, we were told that our modem was the cause for the packet loss and high latency. So, we self-installed the new panoramic modem Cox mailed us today and while we are no longer disconnecting mid-match, we are still seeing 300+ms spikes throughout our matches which is causing some pretty inconvenient lagging. After speaking with Cox tech support again tonight, we upgraded to the 300 mbps as they said this should fix this issue. Not fixed..... :( We contacted LoL and Riot Games tech support and they have determined the issue lies solely with our ISP, Cox.
So here we are with a more expensive bill than before, new (more expensive) equipment, and still a sub-par connection in comparison to two weeks ago. Can anyone offer advice? Cox tech guys don't see any issue when they trouble shoot over the phone...
I don't know if this is helpful, but this is from PingPlotter.
Target Name: www.google.com
IP: 2607:f8b0:4007:801::2004
Date/Time: 02/20/2019 22:18:42 - 02/20/2019 22:28:42
Hop Sent PL% Min Max Avg Host Name / [IP]
1 237 0 10.41 482.25 66.50 2600:8805:4900:49ff:ffff::1111 [2600:8805:4900:49ff:ffff::1111]
2 237 2 10.45 395.25 54.16 2600:8805:4900:49ff:ffff::1111 [2600:8805:4900:49ff:ffff::1111]
3 237 2 10.96 78.02 15.09 2001:578:2401:0:4::4 [2001:578:2401:0:4::4]
4 237 3 11.03 49.94 16.25 2001:578:2401:0:4::c [2001:578:2401:0:4::c]
5 118 8 15.86 92.08 21.80 2001:578:1:0:172:17:249:49 [2001:578:1:0:172:17:249:49]
6 118 8 37.86 65.76 42.15 2001:4860:1:1::d22 [2001:4860:1:1::d22]
7 118 14 34.08 126.22 42.41 2607:f8b0:8271::1 [2607:f8b0:8271::1]
8 118 31 38.17 114.65 42.21 2001:4860:0:1::201e [2001:4860:0:1::201e]
9 116 41 32.48 64.18 41.64 2001:4860:0:eae::10 [2001:4860:0:eae::10]
10 114 55 38.12 54.07 42.21 2001:4860::c:4000:d388 [2001:4860::c:4000:d388]
11 117 56 31.56 86.57 45.34 2001:4860::c:4000:d29f [2001:4860::c:4000:d29f]
12 98 62 48.20 139.98 58.91 2001:4860::8:0:ca26 [2001:4860::8:0:ca26]
13 116 72 56.64 90.64 63.53 2001:4860::c:4000:d20a [2001:4860::c:4000:d20a]
14 116 53 83.21 152.78 97.18 2001:4860::c:4000:de3d [2001:4860::c:4000:de3d]
15 105 80 86.25 148.22 95.27 2001:4860::1:0:c432 [2001:4860::1:0:c432]
16 117 76 83.84 203.93 90.19 2001:4860:0:110d::1 [2001:4860:0:110d::1]
17 117 74 82.78 107.98 86.41 2001:4860:0:1::e63 [2001:4860:0:1::e63]
18 237 0 79.94 171.35 84.28 www.google.com [2607:f8b0:4007:801::2004]