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A couple of months ago, our family upgraded to the Cox Gigablast Internet package. Over the phone, we were promised Gigabit download and upload since we live in a new neighborhood with dedicated FTTP service. The Internet speed has always been sufficient as what was promised, however today when I did a speed test, I only got ~70 Mbps upload. A few more tests averaged only about 30-70 Mbps, sometimes a bit more. Has something changed? I don't believe it is any of our equipment.
22408stone said:Over the phone, we were promised Gigabit download and upload since we live in a new neighborhood with dedicated FTTP
You only get gigabit upload speed if you have FTTP(Fiber to the premises) NOT that it's available in your area. To have FTTP you need a ONT and not a modem. Obviously you need fiber to your home as well. If your getting 30-70Mbps upload on Gigablast over DOCSIS 3.1, that is better then normal.
If you are assuming that I live in 22408, you are wrong.
And yes, I know what FTTP is and it is serving my house.
I have rebooted the ONT, as well as our router. I even swapped the Cox provided router with a spare router that I have, and there was no difference. I was told by a Cox CSR that a service call would cost $75 and the problem clearly is not with us...