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So over the last couple days I have been forced to deal with both my desktop MacMail and Cox Webmail due to a space issue
I am not an advanced tech person but here's what seems to be the case so far with running tests to see how they sync up, which includes refreshing Cox Webmail and force quitting MacMail to make sure it uses new settings and email actions from Webmail
It appears deleting email in MacMail does not delete the mail in Cox webmail, even after deleting from the trash folder
Also it seems I can Archive an email in mac mail, but it doesn't get archived in webmail, and partly the reason it seems now why I have lost a few emails I intended to keep
I did add a webmail folder under My Folders, and that did show up in my mac mail on the folders list, which then all disappeared when I changed my mac mail IMAP Path Prefix from nothing to INBOX. I don't understand the correlation yet
I have emails in my Webmail that I don't have in Mac mail due to deleting or using different folders in MacMail to organize
My incoming IMAP server is correct in everything I have asked or found
I paid $10 for Cox Complete Care/month to have access with advanced tech to help me figure this out and the bottom line there is there was no easy solution to fixing my space problem in Webmail, and took me much of the day to do it. In addition, trying to sync MacMail better almost sounds experimental and that I need to continue to pay for advanced tech service or dedicate myself to becoming more of an advanced tech person simply for email
The bottom line to me seems it's a mess
MacMail would appear to be useless if its unreliable and not syncable with Webmail? And for any email action I take, deleting, archiving, folders, etc, that should all be done using Webmail
Use Webmail only? But I did not find webmail very user friendly yesterday. It was very slow for everything. It also seemed cumbersome. It did seem better last night? and it was faster processing actions
Use neither? I guess like Gmail or something and get use to logging in there??? I don't know how that would work but the benefit there is working directly through one, vs. Cox Webmail needing to work with MacMail
Aside from the sync problem, the other issue seems to be the 2gb of space??? From researching and chatting with Cox, these issues sound very common
This is all for discussion, identifying where I might be off on my thoughts, but I don't believe its just a simple IMAP issue going on here, but is bigger than that
monsoonsummercl, sounds like something is wrong. I use Mac mail & don't even bother with my cox webmail & my accounts seem to sync fine. The only things that show up in webmail are what i have saved or archived in Mac. I never have to go to web mail to delete or or save something if I've done it in Mac mail.......it's automatic.
Thx... so when you delete an email, it deletes in Webmail? and you've not had any space issues?
Have you updated to Mojave?
I will say I don't remember having to go to webmail to do things after a space issue which has happened once or twice in 10 years or so
Just checked my webmail & everything is the same as Mac mail. I ran a test email & once I deleted it from the trash in Mac mail it deleted in webmail, but not before. Also there was an update to Mojave to 10.14.3. I hope this helps you. I just recently set up a couple of gmail accounts in Mac mail because I've been having a lot of problems with phone tools with Cox & if they don't fix it I'm switching to another provider for phone & internet. Especially with the data caps & if they raise my rate again.
Weird that the results are completely different
I did get the update
Glad its working for you
Thx again for the info
You're welcome. Try deleting the trash in Mac mail & see if it deletes it in webmail like it did for me.
have tried that, and did again
deleted email, both still in trash, and deleted from trash still reside in my webmail inbox grayed out with lines from yesterday morning. Goes against my mail quota
Sorry it didn't work for you......I know how frustrating it can be.