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Hello, I can log into cox webmail using my new account with the password that I have created (and changed successfully). I can not get Outlook 2010 to get beyond the following error when I attempt to test settings : Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR invalid user name or password." I am using the correct settings as per support documents and see this is a pervasive issue in the forums. Is there a fix? I see the Microsoft Outlook test message come successfully into my webmail for this account, but I still get prompted for the POP3 password in Outlook 2010. One of the suggestions was to change the password until my tools, but this did not result in a change of the error. I have two other email accounts inside of my working Outlook 2010 that have been working successfully with the new required settings since the January 2018 security changes for SSL. I am not having any issues inside of those two Outlook 2010 email accounts that interface with cox.net. Any ideas?
Can this be escalated to second level support? I have been able to confirm the issue is *NOT* Outlook related. I can create a separate profile, or go to another computer, and create a fresh "profile" and re-create any other Cox.Net email account successfully in Outlook 2010. I can see "test messages" going into the SantaClaus@cox.net account webmail, but re-prompting for the POP3 user name and password when I create the account in Outlook 2010. I even have SantaClaus@cox.net mail being auto-forwarded into another of my email accounts and I receive it back into my Outlook 2010 client. Please advise if I can get this escalated to 2nd level support or someone can actually look at why the POP3 server is taking issue with this account on the Cox system
Hello, Carol. Thank you. I did send the information via email. I do appreciate your followup.