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So, every since I got COX service I have had unbearable levels of packet loss. As stated above I am currently using the gigablast service which has 1000mbps down and 35mbps up speeds. The packet loss only gets worse throughout the day and I haven't had a day where my packet loss has been stable at even 1% packet loss. I have called customer support multiple times and they only send their useless technicians that claim that there are no problems in the system. Out of the 100 that have come out some have revealed that there is an issue and that the field team needs to come fix the tap outside the house. You would think this is where everything gets fixed. But no, since this is an intermittent issue they see there is no issue on their side and simply close my ticket without telling me. The logic on the side of these so called technicians is preposterous. I simply have no idea what to do with COX at this point as it has been over a month now since I first reported this issue. I really hope someone here can help me resolve this **.
THINGS I HAVE DONE:
Replaced modem and router
changed all my lan cables
factory reset my hard wired pc
used cox's panoramic router modem combo
PLEASE HELP ME HERE IM GETTING 3%-25% loss in the mornings until around 5 and can go up to 75% in the afternoons.
Hi so I do use a wired connection and as for a trace route could you pls explain the process for that as I’m unsure. As for my upload speeds they are actually perfectly fine. I always get around 35 mbps up
so since I have panoramic I technically have no modem since the modem is in the router itself. But, here is an attached pic of my tracert for fortnite for example: