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Terrible packet loss while playing and streaming all video games using Gigablast

So, every since I got COX service I have had unbearable levels of packet loss. As stated above I am currently using the gigablast service which has 1000mbps down and 35mbps up speeds. The packet loss only gets worse throughout the day and I haven't had a day where my packet loss has been stable at even 1% packet loss. I have called customer support multiple times and they only send their useless technicians that claim that there are no problems in the system. Out of the 100 that have come out some have revealed that there is an issue and that the field team needs to come fix the tap outside the house. You would think this is where everything gets fixed. But no, since this is an intermittent issue they see there is no issue on their side and simply close my ticket without telling me. The logic on the side of these so called technicians is preposterous. I simply have no idea what to do with COX at this point as it has been over a month now since I first reported this issue. I really hope someone here can help me resolve this **.


Replaced modem and router

changed all my lan cables

factory reset my hard wired pc

used cox's panoramic router modem combo

PLEASE HELP ME HERE IM GETTING 3%-25% loss in the mornings until around 5 and can go up to 75% in the afternoons. 

  • Hi Saxworld, we want you to enjoy the products and services we have to offer, and we are truly sorry you're having these issues. I ran some tests on your modem and we're not seeing any packet loss as of this moment. When you play a game, are you on a hard-wired connection or wireless connection? Would you be able to let us know what your speed tests are so we can check your upload speeds?

    Providing a traceroute to the server of the game you're playing would also be beneficial, as this can help us to determine where the packet loss may be occurring. -Kevin M. Cox Support Forum Moderator
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