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Looking for some help. I have recently upgraded to Gigablst internet and have been having nothing but problems. Speeds are at best 425. I get that on several computers and a Synology NAS. All are more than capable of getting the speeds I desire. I have had several techs come out and bring their box which reports 1+ gig. That does me no good as I don't browse or download with one of their units, I use a computer. The tech two times before said he would come back in two days with a new modem and laptop to verify speed. He never showed up. Called back to vent and reschedule a new appointment making the same request. A new tech showed up with a modem but no laptop to confirm speeds. Same story as all the others told me. I am concerned because I see multiple posts on this forum with the same problems that are all locked, but none showing any kind of resolution. any help would be appreciated.
My equipment is as follows:
Modem - Netgear CM1000
Router - Netgear Nighthawk X4S
Switch - Dell 5224
Computer - Dell T7500 3.46 Xeon processors x2, 12 GB ram, integrated Broadcom NetXtreme gigabit ethernet card, fresh operating system install
I have run speed tests connected directly to router with several computers only to get the same results. I achieved the same results with the router that he brought, it made no difference. Am I to assume that there is something wrong with your modems? The tech did not even know the Dell 5224 was a switch, he thought it was a server, so I was doubting his networking knowledge. I am not against equipment on my end being the problem, that is why I have been requesting that they bring a laptop with them to verify the speeds. If my equipment is the problem and they can show me, I am more than willing to replace, but I think my equipment is more than capable of getting the speeds that I should be.
djones connect your Dell T7500 with integrated Broadcom NetXtreme gigabit ethernet card directly to your Netgear CM1000 cable modem with a cat cable. If you have a firewall or antivirus installed on your computer temporarily disable them. Don't even think about using your Netgear Nighthawk X4S router or switch. Completely remove those 2 items from the picture. Do a another speed test with that setup. The test will show a faster speed than 425. Report back with new download and upload speeds. It is essential you provide the new speeds you get from the test.
Thanks for all the replies. What I meant to say in my second post was I hooked my computer directly to the modem and got the same speeds. I am having to reply on my phone because I can't keep my modem online long enough to send a post. I don't mean to be disrespectful, but I know what I am doing when it comes to networking. It's not my modem, router, switch, or system. I can team dual cards and transfer well over a gig on my network. I do it all the time. The router is more than capable of getting the speed I should. But the first thing I always do when having issues is go directly from modem to computer. Even with the techs test modem, no difference.
I've had numerous techs come out and finally had a field technical specialist admit to me that there is a problem that myself and about a thousand other people in my area are experiencing. At this time there is not a solution. Downgraded to ultimate service and now I have better speeds. My issue is Cox sold me a service they couldn't deliver and admitted that it is a problem they were aware of but don't know how to resolve. Anyway I was credited for crappy service and all is good now. I would still like to have faster speeds, but I refuse to pay for a service that can't be delivered.